Frequently Asked Questions
How do I make purchase?
Do You Ship World Wide?
Is Shipping is Free?
How much does it cost to deliver?
DO YOU OFFER EMI OPTION FOR PAYMENT?
What is Return policy?
Do you make customized Rug’s?
If I share my room/Lobby/stair or etc pictures with you, will you be able to suggest a good rug?
What if my rug is damaged, defective in any way, or just not the item i ordered?
Do the rugs come with a warranty?
What is Rug making Process?

Do You Ship World Wide?

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Is Shipping is Free?

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How much does it cost to deliver?

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DO YOU OFFER EMI OPTION FOR PAYMENT?

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What is Return policy?

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Do you make customized Rug’s?

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If I share my room/Lobby/stair or etc pictures with you, will you be able to suggest a good rug?

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What if my rug is damaged, defective in any way, or just not the item i ordered?

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Do the rugs come with a warranty?

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What is Rug making Process?

The process of making our hand-made rugs operates on a decentralized model, supported by
comprehensive quality checks along the way. With this approach, we are able to work with and
support specialist artisans in many different locations, but ensure the highest quality in the end
results.
o Raw Material Selection – The best wool is sourced and processed.
o Carding, Spinning & Hanks – Raw wool is cleaned and then spun into yarn.
o Dyeing – We dyes wool to over 3000 colors.
o Weaving – Artisans weave the rugs from a provided rug map.
o Washing – Rugs are washed to bring out the natural sheen in the yarns used and
dislodge any dirt from the weaving process.
o Finishing – The completed rugs are evened out, trimmed and prepared for shipping
o Finished Product – The finished rug is purchased by a customer to transform living
spaces.

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