Only for Online Buyers
A Simple Return Policy
We offer a simple 30-day money-back guarantee, no questions asked! You can try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund. We will even
cover the shipping cost, so it is really a risk-free deal!
INITIATE A RETURN
File a return request using the form on the return a rug page. You will need your order number (invoice number) and email that was used when placing the order.
ITEMS ELIGIBLE FOR RETURN MUST BE
Sent to us within 30 days of the date you placed the order.
Returned to us in the same condition that it was delivered to you.
We will cover all shipping costs! Once we get your return request, we will send you a shipping label. All you need to do is print it and drop the item at the closest UPS store.
DAMAGED OR MISSING ITEMS
If you received your merchandise in damaged condition or items are missing, please email us at firstname.lastname@example.org as soon as possible to report the problem.