We are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday Public holidays. To ensure that your order reaches you in good condition, in the promised span of time, we ship through reputed courier agencies only
What are the shipping charges applicable on my order?
All Imperial Knots products are eligible for free shipping across Albuquerque.
How long does it take for an order to arrive?
Orders within our Express Shipping segment leaves our warehouse within 2 days and are delivered within 7-10 days from the date of order.
For all other products we take 30-45 working days or as per the delivery date specified by you at the time of placing the order. The longer delivery time is because production process as these products are customized and handmade and take an average of 30 days to manufacture.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Also, please call our customer care at 1 (505) 980-5769 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
Please make sure that the original product tag and packing is intact when you send us the product back.